Your crypto and euro balances in the Bitwala app are provided by our partner Lightspark Payments Europe AS (formerly Striga), registry code 16298772, Pärnu mnt 110, 11313 Tallinn, Estonia. Lightspark is authorised by the Estonian Financial Supervision and Resolution Authority (Finantsinspektsioon) as an e-money institution and as a crypto-asset service provider under MiCA.
Here you can find all documents that apply to these services.
Terms of Service
- End User Terms of Service (version of 22 October 2026; applies to new users from 22 October 2026 and to existing users from 12 November 2026)
- Previous version (28 January 2026)
- Restrictions and Limitations (eligible customers, verification, limits, restricted countries)
- Supported crypto-assets and transaction terms
- Lightspark Privacy Policy
Key information document
A short summary of the services, risks and your rights:
- English · Deutsch · Español · Français · Italiano · Magyar
- For residents of Hungary: statutory information sheet
Complaints
You can complain to Lightspark directly and free of charge via the Lightspark complaints portal. Lightspark replies within 15 business days (up to 35 in complex cases). If you are not satisfied, you can escalate to the competent authority.
For complaints about Bitwala, write to complaints@bitwala.com.
Further disclosures
- Disclosure of conflicts of interest
- Sustainability disclosure (climate and environmental impact of supported crypto-assets)
- Scam prevention information
- All Lightspark legal disclosures (other language versions)
Bitwala documents
Ending your agreement
You can end your agreement with Lightspark at any time, free of charge. Lightspark announces changes to its terms at least 15 days in advance, and you can end the agreement free of charge before the changes take effect. To do so, request your account closure and we will forward it to Lightspark.