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Account

Learn more about the Bitwala account.

BTC Interest Account

  • What is the BTC Interest Account?
  • Who is Celsius?
  • Why do the interest rate change?
  • How often are interest payments made?
  • What happens if I withdraw before an Interest payment is made?
  • What is compounding interest?
See all 14 articles

Sign-up Process

  • How to enter and validate your address?
  • Is my national identity document accepted by IDnow?
  • What is a Tax Identification Number (TIN)?
  • What is a Proof of Address (POA) document?
  • What is IDnow?
  • What are the verification criteria?
See all 11 articles

General Information

  • CryptoTax FAQ
  • How to top up my account?
  • What are the main features of the Bitwala account?
  • Who can open a Bitwala account?
  • Can U.S. nationals open an account?
  • What are the Bitwala account fees?
See all 12 articles

Debit Card

  • Where can the Bitwala debit card be used?
  • What are the spending limits of the Bitwala debit card?
  • What is the cost of an ATM withdrawal?
  • What are the maximum ATM withdrawal amounts?
  • How to order a card?
  • My card was lost or stolen - what now?
See all 18 articles

Transaction

  • How to set up a direct debit?
  • Which currencies are supported by the Bitwala user account?
  • Where to find an overview of my transfers?
  • What is a mTAN?
  • Can a completed transfer be cancelled?
  • What types of transfers can be made using the Bitwala user account?
See all 12 articles

Security

  • TAN
  • PSD2
  • Strong Customer Authentication
  • Why is my account blocked?
  • How to disable 2FA on your Bitwala account?
  • What is Two-Factor-Authentication (2FA)?
See all 10 articles
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Notice pursuant to § 2 Section 10 of the German Banking Act:
Bitwala GmbH offers the brokerage of transactions on the purchase and sale of financial instruments in accordance with §1 Section 1a Sentence 2 No. 1 of the Banking Act exclusively in the name and for the account of the solarisBank AG. Bitwala GmbH is recorded as tied agent of solarisBank AG within the meaning of § 2 Section 10 of the German Banking Act in the register which is kept by the German Federal Financial Supervisory Authority. The register can be accessed under www.bafin.de.