Account
Learn more about the Bitwala account.
Sign-up Process
- What is IDnow?
- Is my national identity document accepted by IDnow?
- What is a Proof of Address (POA) document?
- What is a Tax Identification Number (TIN)?
- What are the verification criteria?
- How to get verified for a Bitwala user account?
General Information
- Why can't I log into my Bitwala account?
- What are the main features of the Bitwala account?
- Who can open a Bitwala account?
- Can U.S. nationals open an account?
- What are the Bitwala account fees?
- What customer tax information does Bitwala request?
Debit Card
- What are the spending limits of the Bitwala debit card?
- How to order a card?
- My card was lost or stolen - what now?
- How to change the PIN of my Bitwala debit card?
- What is the cost of an ATM withdrawal?
- What are the maximum ATM withdrawal amounts?
Transaction
- Where to find an overview of my transfers?
- Can a completed transfer be cancelled?
- How to set up a direct debit?
- What types of transfers can be made using the Bitwala user account?
- How to claim a chargeback?
- How to make a Euro transfer?
Security
- TAN
- PSD2
- Strong Customer Authentication
- Why is my account blocked?
- How to disable 2FA on your Bitwala account?
- What is Two-Factor-Authentication (2FA)?