Follow the steps below if you lose your card or if your card was stolen:
1. Log in to your Bitwala account
2. Go to the Control centre
3. Go to Card settings
4. Click Lock Card
5. Inform us via email at support@bitwala.com so that we can close your card
Alternatively, you can call 0800 8191040 to lock your card.
It's recommended to file a police report for insurance reasons.
