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Articles in this section

How to set up a direct debit?
Which currencies are supported by the Bitwala user account?
Where to find an overview of my transfers?
What is an mTAN?
Can a completed transfer be cancelled?
What types of transfers can be made using the Bitwala user account?
How to claim a chargeback?
How to make a Euro transfer?
What is a SEPA transfer?
How long does a SEPA transfer take?

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How to claim a chargeback?

10 October 2018 15:48
Updated

Please contact our Support Team for more information on how to claim a chargeback.

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Notice pursuant to § 2 Section 10 of the German Banking Act:
Bitwala GmbH offers the brokerage of transactions on the purchase and sale of financial instruments in accordance with §1 Section 1a Sentence 2 No. 1 of the Banking Act exclusively in the name and for the account of the solarisBank AG. Bitwala GmbH is recorded as tied agent of solarisBank AG within the meaning of § 2 Section 10 of the German Banking Act in the register which is kept by the German Federal Financial Supervisory Authority. The register can be accessed under www.bafin.de.